Guide To Inspect&Maintain Artificial Flower Wall

Guide to KetieStory’s Flower Wall Products Inspection & Maintenance

Dear customer, thank you for choosing Ketie Story’s flower wall products!

We are honored you carefully selected us to help you create a sweet, joyful, and unforgettable setting for your wedding or event. We truly believe in the powerful beauty of our floral products and hope they enhance your unique experience by adding to the vibe and leaving precious memories.

Our artificial flower walls are designed to bring elegance and charm to your special occasions, whether it is a wedding, corporate event or private party. However, once you own one, proper inspection when you receive it and regular care is essential to ensure your flower wall retains its beauty and remains as fresh as new.

This is why we carefully created this guide - to walk you through how to inspect your flower wall when it arrives and how to care for it afterward.

So without further ado, let’s get into it!

How to Inspect Your Flower Wall When Received

When receiving your Ketie Story flower wall, it is advised to take a few minutes to inspect its condition carefully.

Here are the key points you may keep in mind when reviewing your new product:

1. Go through the packaging

Ensure the packaging is intact. If you notice any dents, tears, or damage, take photos before opening the package.

2. Check for missing or damaged flowers

After opening the package, examine the flower wall for any missing, damaged, or bent flowers. The artificial flowers should arrive in perfect condition, with vibrant colors and neatly arranged.

Please note that a small number of fallen flowers, petals, leaves, or flattering of flowers is normal due to long-distance shipping.

3. Confirm all accessories are there

If your flower wall comes with additional installation accessories such as hooks or stands, make sure all parts are included.

How to Report Issues

If you notice significant damage to the packaging or product during transport, take photos or videos and contact customer service for assistance.

What if the packaging is damaged? In this case, take photos/videos of the box, including the shipping label and damaged areas.

What if the flower walls are damaged? In this case, lay the product flat or hang it, and take close-ups of the damaged sections as well as an overall picture/video of the product.

Please send these materials to customer service promptly. Your satisfaction is our priority so we want to make sure we can quickly assess the situation and resolve the issue, saving as much time as possible.

Routine Care for Your Flower Wall

Once you make sure your flower wall arrives in perfect condition and you are ready to use it, it’s also important to make sure it’s properly taken care of to be able to reuse it whenever necessary without it being ruined or feeling damaged. Proper care will extend the lifespan of your artificial flower wall, keeping it looking fresh and beautiful over time.

How to Properly Take Care of Your Flower Wall

Taking proper care of your flower wall is key for it to not get ruined or damaged over time. So here are three main pieces of advice you can follow.

1. Dusting:

Over time, dust may accumulate on the flower wall. Use a soft, dry cloth or a low-powered handheld vacuum to gently clean the flowers. Be careful not to pull or dislodge any petals or leaves.

2. Fixing loose or fallen flowers:

If any flowers become loose or fall off during use, you can reattach them with a hot glue gun or double-sided tape.

3. Restoring deformed flowers:

If any flowers are misshapen from storage or transport, you can manually adjust the petals or use a low-heat hairdryer to gently warm them back into shape.

If more extensive repairs are needed, you can always contact our customer service team for assistance. Please, remember that we are here to help and guarantee your maximum satisfaction overtime.

How to Preserve Your Flower Wall

Besides proper care, another important factor for your flower wall to feel flawless over time is maintenance, so let’s see how you can preserve it.

1. Preventing deformation:

Avoid over-compressing the flower wall during storage. If possible, store it by hanging it on a stand (insert stand link).

2. Use a dust cover:

When not in use for extended periods, cover the flower wall with a dust bag (insert flower wall bag link) or plastic wrap to prevent dust buildup.

3. Keep it dry:

Artificial flowers do not need moisture, so avoid storing them in damp environments to prevent mold or odors. You can place desiccants or store them in a cool, dry place.

4. Avoid direct sunlight:

While artificial flowers do not need water, prolonged exposure to direct sunlight may cause fading. Try to store the flower wall in a shaded area or avoid direct sunlight.

5. Avoid high temperatures:

Extreme heat can cause some artificial flower materials to soften or deform, so try to maintain a normal temperature environment for storage.

Long-Term Maintenance

If you plan to use Ketie Story’s flower wall repeatedly, regular maintenance is key to preserving its appearance and functionality.

1. Regular inspections:

Periodically check for any signs of wear, especially before upcoming events. Address minor issues promptly to prevent further damage during use.

2. Light cleaning between uses:

After each event, gently clean the flower wall to keep it fresh. Use a soft brush, feather duster, or a vacuum with a soft-brush attachment (on the lowest setting) to remove dust. For hard-to-reach areas, use a slightly damp cloth to wipe them clean. Simple dusting and inspection can greatly extend the flower wall's lifespan.

3. Professional cleaning:

For deep cleaning, consider having the flower wall professionally cleaned by an artificial flower specialist.

Use a vacuum with a soft-brush attachment (on the lowest setting) and a lint roller to remove dust and debris from the back fabric. For localized dirt, use mild soapy water and a soft brush for cleaning.

Remember to avoid harsh chemicals. Do not use strong cleaning agents or chemicals that may damage the colors or materials of the artificial flowers. Mild soapy water can be used for cleaning.

4. Transportation Tips
Handle with care! During transport, handle the flower wall carefully, avoiding rough movement or excessive pressure to maintain its integrity. Ensure the flower wall does not come into contact with water during transport, and avoid long-term exposure to high temperatures to preserve its quality and appearance.

The Importance of Following this Guide

Ketie Story’s flower walls not only add beauty to your events but also serve as a focal point that enhances the atmosphere. By following this care guide, you can easily maintain your flower wall’s pristine condition, creating unforgettable memories for you and your guests.

Always keep in mind that your satisfaction is at the top of our list - our customer’s service is always available to answer questions and help!